Change of mind returns
Should you change your mind about a purchase, you have the option of returning it within 45 days of having received it.
You may choose to be given a store credit or a refund. Refunds can only be processed back onto the card or into the account that the original payment was taken from.
A “Change of Mind” return is subject to a number of conditions, as outlined below:
Condition of the item
A “Change of Mind” return item must be in ‘as-new condition. This means that it must not be faulty, assembled, used, damaged, altered, washed or laundered, or in any way different from its original condition.
Condition of the packaging
The item must be packed securely, using the packaging originally supplied with the item. If the item is not returned to us in the original packaging and in original condition, we reserve the right to not accept the return and you will be responsible for the cost of receiving your returned goods back to you. This also includes not packing the item up sufficiently to avoid damage in transit back to us.
The following categories are not eligible for a “Change of Mind” return:
- Personalised items;
- Gift Cards;
- Orders for commercial or non-domestic use;
Processing your “Change of Mind” return
For all “Change of Mind” returns, please email firstname.lastname@example.org to our Customer Care Team. A member of our Customer Care Team will assist you with booking your return.
We require photographs to be sent along with your return request, showing that the item and its packaging are both in an acceptable condition, before a “Change of Mind” return can be processed.
Once we receive the returned item from you and it is determined to be in an acceptable condition, we will provide you with either a refund or store credit (as chosen by you).
The refund or store credit amount issued will not include any shipping costs you may have paid in the original order.
We will deduct any freight costs associated with the item’s return from the final refund or store credit amount issued to you.
Damaged or faulty returns
In the unlikely event that your Weachic purchase arrives and is missing parts, is damaged, is faulty, is defective or is not of acceptable quality, please take photos or video clearly identifying the issue and contact our Customer Care Team at email@example.com within 45 days of receiving the item.
You may, depending on the circumstances, be entitled to one of the following remedies:
- Have the product replaced (subject to availability)
- Arrange a repair with an offer of compensation
- Have missing parts or components sent to you
- Receive a refund or store credit
If, after the preliminary assessment, the product is confirmed to be defective, damaged or covered by an applicable warranty or covered by the consumer guarantee provisions of the Australian Consumer Law, a member of our Customer Care Team will contact you to proceed with the return process. Weachic will arrange for the pickup and cover the costs of the return. Please ensure the product is well protected and packaged similarly to the way you received the product. If the product has been assembled, it will need to be disassembled and packaged the same way it was delivered.
We will not provide a remedy if, in our reasonable opinion, the issue with the product has been caused by:
- fair wear and tear;
- misuse or failure to use in accordance with manufacturer's instructions;
- improper assembly or modification;
- improper maintenance or failure to properly care for the item;
- your own improper handling or transportation of the goods.
Please also note that we will not process returns where the damage is to the external packaging or product packaging only.
In the case of a refund or store credit, the amount issued will be equal to the original amount paid for the item, including shipping costs. Please note that refunds can only be processed back onto the card or into the account that the original payment was taken from.
Incorrect item delivered
If you have received an incorrect item, please contact our Customer Care Team with photographs of the incorrect item within 45 days of receiving your delivery. We will offer to send you the correct items and arrange the collection of the incorrect item from you at our expense.
If you wish to cancel your order, it must be cancelled within 24 hours of the order placement, in which case we will provide you with a full refund. Cancellations after that time may be treated as a “Change of Mind” return.
You received your item but it arrived at you damaged
It may happen that your package is shaken during delivery and your item arrives broken.
In this case or in the case of a design defect, contact us at firstname.lastname@example.org with the following details:
- Your order number
- Description of the problem (incorrect/defective item, etc.)
- A photo or a video
You will not need to send the product back and we will refund your order amount directly as a voucher.
You have not received your package
Our delivery times are 5 to 10 working days.
If you do not receive your item within 14 days then we will give you a full refund and you can keep the item when you receive it. Contact us at email@example.com to notify us of an item not received.
For more details, discover our delivery policy.
Does the customer have to pay to ship the returned item? and in what case?
- If For Defective Products and This happens when the product is wrong, damaged by the carrier or otherwise defective, the customer will have to pay as follows: Actual cost of shipping the returned item and the customer communicates and works with the carrier himself
In case the customer is not satisfied: This case occurs when the customer buys the wrong product, the product is not suitable or the customer does not like the item anymore, the customer must pay the actual cost to ship the goods. Returns and goods are only accepted in the original condition with the manufacturer's label
The process of handling exchange or return procedures is carried out within two (02) weeks from the date of receipt of sufficient information and documents from the customer.
We accept returns and exchanges: we accept returns and exchanges by shipping
We accept returns: at Weachic’s store at 307 Kensington, Liverpool, England, L7 2RN, UK
Below are a few reasons you will get a full refund:
Duplicate order, we will cancel and refund one for you.
Your item(s) has not been received within 14 days
You received a damaged/faulty item, we will priorly solve for replacement orders and you do not need to return item(s).
If you still want to refund, we will process the store credit or refund once we receive the returned item(s).
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please allow 1-5 business days for the funds to show in your account after a refund has been issued.
THANK YOU AND WE WISH YOU HAVE HAD A GREAT EXPERIENCE SHOPPING WITH US!
If you have any further questions, please don't hesitate to contact us at
Phone: +44 74 1836 3373
🏠 307 Kensington, Liverpool, England, L7 2RN, UK
📧 firstname.lastname@example.org (24/7 Email Support Available)